Returns and Refunds

Returns, Exchange & Repair Policy

All our jewellery is handcrafted by skilled Indian artisans. Minor variations in finish, texture or colour are natural characteristics of handcrafted products and make each piece unique.

• Returns are not applicable for international orders.

Exchange Eligibility

Exchange requests are accepted only if:

• You received a wrong product.
• The product arrived damaged.
• The product has missing parts.
  

Please Note

• Custom-made products are not eligible for exchange.
• Sale and promotional items are not eligible for exchange.
• Promotional discounts cannot be applied on Exchange Orders or Credit Notes.
• Products purchased through third-party websites or physical stores cannot be exchanged.
• Ishhaara reserves the right to approve or reject any exchange or repair request.

Exchange Policy

• We only provide exchanges and do not offer refunds if you simply do not like the product.
• Exchange requests must be raised within 2 days of delivery via WhatsApp.
• A product can be exchanged only once.
• Products must be unused, unworn and in original condition.
• Used or tampered products are not eligible for exchange.
• Exchange orders may take longer than regular orders.
• No discounts are applicable on exchange orders.
• The exchange process generally takes 15–20 days, including pickup, quality inspection and re-dispatch.
• ₹500 pickup & re-shipping charges apply for domestic exchanges.
• ₹250 pickup charge applies for approved "Claim Credit – Shop Later" requests.
• International orders are not eligible for exchange.
• Approved Credit Notes cover only the product value. Shipping charges are non-refundable.

Exchange Charges

Lost Shipments

• If a shipment is lost, we will offer a replacement or Credit Note after verification with the courier partner.
• Resolution may take up to 7 business days.
• If your shipment is marked as delivered but not received, please contact support@ishhaara.com within 24 hours.

Repair Policy (India)

If your jewellery is accidentally damaged, our team will be happy to inspect it for repair.

• Ishhaara jewellery does not carry any warranty.
• Repairs are provided at actual repair charges.
• A pickup & re-shipping charge of ₹500 applies.
• Repair charges will be confirmed after our team reviews the images or videos.
• Repair requests must be raised within 2 days of delivery.
• Email your request to support@ishhaara.com.

Exchange & Repair Process

• Contact us on WhatsApp for exchange requests.
• Email support@ishhaara.com for repair requests with your order number and product images.
• Our team will verify and approve the request.
• Pack the product securely in its original packaging.
• Shipping, reverse pickup and re-shipping charges are borne by the customer wherever applicable.
• The exchanged or repaired product will be dispatched only after our Quality Check team approves it.

Items Not Eligible for Exchange

• Pre-orders
• Custom-made jewellery
• Sale or promotional items
• Used or worn products
• Minor colour, finish or design variations due to handcrafted workmanship or screen settings.

Our Shipping Address

Ishhaara
1st Floor, 7/14, Professor Subramaniam Street
Kilpauk, Chennai
Tamil Nadu – 600010

Phone: +91 89251 99510
Email: support@ishhaara.com
Location: View on Google Maps